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FIX: There is insufficient memory or disk space. Word cannot display the requested font.

Insufficient memory or disk space and Microsoft Word, the basics and the causes.

There are several reasons why Microsoft Word may receive the error message “There is insufficient memory or disk space. Word cannot display the requested font. “

Usually this is a corrupted normal.dot temple, a corrupted printer driver or an Office add-in.

I have already explained how to remove a printer driver in a previous post. Click here if you’d like to know how to delete a printer driver.

You can verify that it is a Microsoft Office add-in by disabling add-ins. Click here for a Microsoft tutorial to disable add-ins.

In the tutorial below I will discuss the possibility that it is a normal.dot file.


Let’s fix “There is insufficient memory or disk space. Word cannot display the requested font. “.

Show hidden folders in Windows Explorer.

If you already have hidden folders on, or know how to turn this on, you can proceed to the next step. Otherwise, follow the steps below.

Go to start and search for File Explorer.
Open File Explorer and click View.

There is insufficient memory or disk space. Word cannot display the requested font.
There is insufficient memory or disk space. Word cannot display the requested font.

At the right of the view screen you see Options, open options and click on Change folder and search Options.

There is insufficient memory or disk spaceThere is insufficient memory or disk space

Click on the tab View.

There is insufficient memory or disk space

Scroll to Hidden files and folders and check Show hidden files, folders and drives.

There is insufficient memory or disk space

Click Apply to save the option.

There is insufficient memory or disk space

We now have show hidden files and folders enabled in Windows. We can now search for normal.dot. Normal.dot is marked as hidden, so if you do not follow the above steps you will not find the file.


Re-naming Normal.dot to NormalOLD.dot.

For the system engineers among us.

For the techies among us, I explain the steps below without screenshots.

Make sure you have closed Microsoft Word.
Go to  \\%username%\AppData\Roaming\Microsoft\Templates.
Click the Normal.dot file 1x and then press F2.
Rename Normal.dot to NormalOLD.dot.
When you start Microsoft Word, a new Normal.dot file will now be created.
Restart Microsoft Word now and check if this solves your problem.


For the dummies among us a tutorial with screenshots!

Go to start and search for File Explorer.
Open File Explorer and then open the C-drive (OS).

There is insufficient memory or disk space

Open the directory Users.

There is insufficient memory or disk space

Open the directory that shows your Username. For me that’s Bas.

There is insufficient memory or disk space

Open the directory AppData.
As you can see, the folder is grayed out. That means that the folder is hidden in File Explorer.

There is insufficient memory or disk space

Open the directory Roaming.

There is insufficient memory or disk space

..And open the directory Microsoft.

There is insufficient memory or disk space

..And open the directory Templates.

There is insufficient memory or disk space

In the Templates directory you see the normal.dot file.
Make sure you have closed all Microsoft Word files and right click on Normal.dot.

There is insufficient memory or disk space

Choose Rename and rename the file to OLD_normal (.dot).

The renaming of the file is as a backup. If you delete the file you can no longer restore it when it appears that the problem is not caused by the Normal.dot file.

There is insufficient memory or disk space

When you start Microsoft Word, a new Normal.dot file will now be created.
Restart Microsoft Word now and check if this solves your problem.


Recap

As I mentioned in the introduction. The problem can be caused by various causes, making it difficult to troubleshoot. Above is one of the solution, but unfortunately that does not mean that it also solves your problem.

If you have found another solution, please leave a comment for other users.

Published by

Bas

My name is Bas Wijdenes and I work full-time as a Services Engineer. In my spare time I write about the error messages that I encounter during my work. Furthermore, I am currently occupied with Azure, Office 365, and PowerShell for automating daily tasks.

58 thoughts on “FIX: There is insufficient memory or disk space. Word cannot display the requested font.”

  1. It didn’t wotk! I hope I haven’t screwed up other things. Please confirm I didn’t mess something else. Than you

  2. Hello BAS,
    as per your screenshot i am follow all the steps but luck. still getting same error. is there any other solution. plz. share.

  3. Hi Bas,

    Thank you.

    I tried what you suggested but I still am getting the error message for a user. We have a custom font that is used and for some reason if i open a blank document and type anything in it with the custom font I can then open the files that were producing the error. Any suggestions? The machine is running windows 8.1 64bit and Office 2016 32 bit.

    1. Hi Andre,
      I’m sorry but I don’t. The post is a little outdated and I should jump into it again to find new solutions.
      What custom font do you use?

  4. Bas, your basic approach doesn’t work in my case. Easy to do. I’ve tried various other options like Safe Boot and re-installing drivers. And Repair of the Office suite. The option discussed in the responses re changing the name of VBA files has been tried, but my system won’t let me change the name of either VBA folder or VBA7 folder to .OLD. Any more suggestions.

  5. Hello Bas,
    I have been having a problem with MS outlook and word 2016 for about a year. Contacted many people with some possible solutions, and mostly blank stares. Both outlook and word open but there is nothing to be seen . Occasionally you get bits and pieces of the various menus, but for the most part it is only the “outline” that appears. You can see the cursor but nothing types on the screen. Outlook is the same with the variable being sometimes you can see the email header but not the content. No other programs in the suite are affected. Any help would be greatly appreciated. Thank you

  6. I get that insufficient error message when I want to paste into my old word 2000. I tried your first method to restore normal.dot. Nope – then I tried fix and repair from the original disc. Still no luck. My win 10 is both 32 and 64 bit. Thank you for whatever help you can give me.

  7. Hi Bas,

    I am having the same error but not the same symptoms.

    I had Word 2007 and it worked fine for many years. I recently installed Word 2016 and only some of my older documents get the error (whereas others do not).

    Plus if I start a blank document it saves and opens fine.

    I tried deleting the Normal.doc and Normal.docm files, but to no avail.

    I do not have a VBA folder (as a previous poster mentioned).

    I am really stuck on this problem.

    Thanks in advance for your help.

    Richard

    1. thanks…
      but this message “There is insufficient memory or disk space. Word cannot display the requested font” comes back again……….. but I afraid if it is due to memory problem…. b/c mt RAM is only 3 GB

  8. Ok I have just started getting a problem with word 2013 running on Windows 10. I get the same message about disk space and font and I cannot print from word. I have tried renaming the normal file, the VBA and the file and doing a restart as you suggested. Ì have also tried uninstalling and reinstalling Adobe . Nothing has worked. Any other suggestions please?

  9. Hello,
    I have one user who started having this issue a couple months ago. I renamed normal.dot and that did resolve the issue 3 out of the 4 times it has occurred. This time it doesn’t help.

    What should I try next?

    Thank you for your help.

  10. Thanks Bas – well written instructions easy to follow. Better than windows website!! Keep up the good work :o)
    The error message came up every time regardless of changing the normal.dot.
    What worked for me was uninstalling Adobe Reader.

      1. Have same problem with Win 10 and Word 2016. Have tried all fixes to no avail. Of course, Work can not save files as PDF. And Adobe can’t open Word files and save as PDF.
        Please help.

  11. Bas, I tried this but it didn’t work. I have Office 2016 running on Windows 10. Have you tried fixing this error in that environment?

  12. Hi
    I had the same problem and error messages after trying the above solution it didn’t work. A temporary fix was to repair the word installation but on the next reboot the error would return. This made me think that another program was causing the problem and eventually I uninstalled Adobe Acrobat DC reader and “hey presto” problem fixed. I then reinstalled Acrobat DC reader and everything works as it should. Could have just been a corrupted file but problem is now solved.

  13. This did the trick! Thanks!

    However, I’ve now had to do this twice in about three weeks. Any ideas on how to get a more permanent solution?

    Thanks again.

  14. this is the best solution.
    which answer by : Casey Croussore
    the ( finally) text.

    thanks a million ..
    hossien shad

  15. HI Bas,

    I was really worried about my word files conking off everytime i open them, however your solution worked just perfectly! Thanks a million!

  16. I found another solution which worked in my case (finally):

    Close Word

    C:\Program Files\Common Files\microsoft shared\VBA
    Rename Folder:
    VBA7.1.old

    C:\Program Files\Common Files\microsoft shared\TextConv
    Rename Files:
    RECOVR32.CNV.old
    WPFT532.CNV.old
    WPFT632.CNV.old

    Open Word
    You will be asked to reinstall VBA; allow it
    When done, re-start computer

    1. Thanks! this fixed it for me however I only had to change the VBA7.1 to .OLD only and that fixed it. the other stuff was not needed for me anyways. thanks a bunch.

  17. I have the error “Insufficient Memory or Disk Space” when opening ANY document in Word 2013.

    The above did not resolve the issue (in fact, I have no Normal.* file, and Word does not ever generate one).

    I have also tried the Office ‘repair’ option. No effect.

  18. Hey, I really appreciate the thorough instructions, unfortunately it did not solve my issue. I just installed a new color printer and I am sure the problem is linked to the installation.

  19. Very good tutorial, very well laid out steps and easy to follow – and it worked!!

    However, it only worked for one document; the next document I tried to print displayed the same error message as before, i.e. insufficient memory…

    So, I know how to fix the issue, and have used it now, many times – however there is obviously and issue that is replicating the error – can you help??

  20. Many thanks for this tutorial which is far superior than any found on Microsoft and elsewhere.It’s clear, concise and straight forward unkie all others I have seen regarding this issue which is now solved.

  21. At first I wasn’t going to leave a comment, but I’m so appreciative of the assistance that you provided that I thought it was the right thing to do. Thank you so much for taking the time to make this tutorial and posting it. It solved my problem and my fonts look the way that I want them to look.

  22. You are my hero! I am not very computer savvy, and found the instructions very easy to follow. I was able to fix the problem in less than 5 minutes.

    Thank you so much.

  23. hi, i’m using MS word 2007. I have no problem when i open the ms word (blank document) but when i open a file, there will be an error then a pop message will appear saying there is sufficient disk space. could not load fonts (or at least something like that). Do you know whow can I fix it? I tried to follow the steps above but the results is the same.

  24. I have the same problem as Karen, every since i downloaded the blasted Windows 10 and have made 7 calls to Microsoft. Mine are .docs eg letter to xys.doc Are you suggesting I change that on every document? Mine are all stored in my documents folder.

  25. Hello, I tired renaming my normal.dot to OLD_normal.dot and reopened Microsoft Office Professional Plus 2010 using windows 10 and I still receive “There is insufficient memory or disk space word cannot display the requested font”. I can print from all of the other Office programs like excel and publisher. Any other ideas would be great 🙂
    Thank you,
    Karen

    1. Please follow this and see if it worked out:

      Re-start your computer > do not open any Microsoft office programs > go to the file and re-name it > Re-start again do not open any microsoft office program > Check to see if you have an OLD file in the directory > if yes, then open Microsoft office.

      OR instead of re-naming try to place it in ‘your documents’.

  26. Hello. My issue is with Outlook linked to my gmail account. I get the same message about insufficient memory and font so I tried this process to fix it. When I renamed Normal to OLD, nothing happened. I tried getting back into Outlook and still had the problem so I restarted the PC. Still not working so I went to check the file. There’s wasn’t a new normal template. I opened a word document and checked again to see if it would create the template. It did but now the OLD template has disappeared (along with any other files under template) and Outlook still can’t display the font.

    1. Re-start your computer > do not open any Microsoft office programs > go to the file and re-name it > Re-start again do not open any microsoft office program > Check to see if you have an OLD file in the directory > if yes, then open Microsoft office.

      OR instead of re-naming try to place it in ‘your documents’.

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