FIX: Power BI Desktop Unable to open document – Install latest version

“FILE is incompatible with your current version or Microsoft Power BI Desktop” the basics.

A customer had created his own Power BI that has a link to Active Directory on-premise, the LastLogon was different per DC, but.. more about this in another blog post.

I tried to open Power BI but got the following error message:

“Unable to open document

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

FILE is incompatible with your current version or Microsoft Power BI Desktop. Please install the latest version and try opening the document again.

Great, with a direct link to the download below (you would think).

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

A web page opens with a new download link “Download Power Bi Desktop”
But unfortunately, the link goes directly to the Microsoft Store where Power BI Desktop is already installed and not an option to update it.

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

And there is also no uninstall button in the Microsoft Store.


Let’s re-install Power BI Desktop to the newest version.

Since an update from Windows it is easier to bring up some extra options.
Go to Start and search for Power BI Desktop.
Here you have various options including Uninstall.

Click on Uninstall.

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

Control Panel – Programs and Features will now open.
Search for Microsoft Power BI Desktop and click on uninstall.
See the screenshot for clarification.

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

Click Yes to confirm you want to uninstall Microsoft Power BI Desktop.

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

Let’s install the newest version.

Go to the Microsoft Store and Search for Power BI Desktop.

This time you will see an Install button.

Power BI Desktop Unable to open document - Install latest version.
Power BI Desktop Unable to open document – Install latest version.

How come I couldn’t update it in the first place?

The first time you installed PowerBI Desktop you did this from an .exe that was downloaded from the internet. Power BI was added to the Microsoft Store at a later date.

Because the .exe installation is not compatible with the Microsoft Store installation you must first remove the old version and then you can install the new version.

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work full-time as a Services Engineer. In my spare time I write about the error messages that I encounter during my work. Furthermore, I am currently occupied with Office 365, Azure infrastructure, and PowerShell for automating daily tasks.

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